Cuci11 Privacy Policy – Protection of Your Personal Data

1 Introduction

Cuci11 ("we", "Platform") treats member privacy as a serious responsibility, not merely a legal obligation. This Privacy Policy clearly explains how we collect, use, store, share, and protect your personal data when you use the cuci11 platform on our website cuci11.app or through our mobile app.

This policy is drafted in accordance with the provisions of Personal Data Protection Act 2010 (PDPA) Malaysia and international cybersecurity industry best practices. By registering or using the cuci11 platform, you agree to the collection and use of your personal data as described in this document.

2 Types of Personal Data We Collect

Cuci11 only collects personal data that is strictly necessary to operate our services safely and efficiently. The data collected falls into three main categories:

We do not collect sensitive data such as your health information, religious beliefs, or political affiliations unless required by law.

3 How We Collect Your Data

Your personal data is collected through various methods throughout your interactions with the cuci11 platform:

• Account Registration: You provide information directly when completing registration forms, such as your name, email, phone number, and date of birth.
• KYC Verification: Identity documents you upload for identity and age verification purposes.
• Financial Transactions: Bank account or e-wallet details you provide when making deposits or withdrawals.
• Platform Usage: Data is collected automatically as you browse our website or use our app, including cookie data, server logs, and device information.
• Customer Support: Any communications made via live chat, email, or other support channels that you initiate.
• Referral Partner: If you registered via a referral link, we may receive basic information from our affiliate partners.

4 Purpose of Personal Data Use

Every piece of data we collect has a clear and legitimate purpose. cuci11 uses your personal data for the following purposes:

• Account Management: Creating, verifying, and managing your member account, including a secure login process.
• Payment Processing: Processing deposits, withdrawals, and all financial transactions accurately and securely.
• Legal Compliance: Meeting legal and regulatory obligations including KYC requirements and anti-money laundering (AML) compliance.
• Platform Security: Detecting and preventing fraud, unauthorised access, and other illegal activities.
• Customer Support: Providing effective and responsive assistance whenever you need help.
• Responsible Gaming: Monitoring gameplay patterns to identify members who may need responsible gaming support.
• Service Improvement: Analysing usage data in aggregate (without identifying individuals) to improve the user experience.
• Important Communications: Sending account-related notices, security updates, and important policy changes.

We will not use your data for direct marketing without obtaining your explicit consent beforehand. You may withdraw this consent at any time.

5 Data Sharing & Disclosure

Cuci11 takes an extremely cautious approach to data sharing. We does not sell your personal data to any third party. However, in certain situations, we may need to share your data with the following parties:

• Payment Service Provider: Banks, e-wallet operators, and payment processors integrated with the cuci11 system to facilitate your financial transactions.
• KYC Service Providers: Trusted third-party identity verification companies that help us securely verify your documents.
• Technology Providers: Companies that provide technical infrastructure, server hosting, and cybersecurity services to operate the cuci11 platform.
• Regulatory Authority: Government agencies or regulatory authorities legally mandated to receive certain information under Malaysian law.
• Law Enforcement Authority: When required to do so by a court order or lawful directive from the relevant authorities.

All third parties handling cuci11 members' personal data are bound by strict data protection agreements and are only permitted to use that information for specified purposes.

6 Security & Data Protection

Cuci11 continuously invests in enterprise-grade cybersecurity infrastructure to ensure your personal data is always protected. The security measures we employ include:

• 256-bit SSL Encryption: All communications between your device and cuci11's servers are encrypted using the latest TLS/SSL protocols.
• Data-at-Rest Encryption: Sensitive personal data stored in our databases is encrypted using AES-256 encryption.
• Two-Factor Authentication (2FA): Additional security options available to all members to prevent unauthorised access to your account.
• 24/7 Monitoring: A continuous threat monitoring system that detects and responds to suspicious activity in real time.
• Regular Penetration Testing: Security audits and penetration testing conducted periodically by independent security experts.
• Internal Access Control: The principle of least privilege ensures that only staff who genuinely require access to specific data are permitted to do so.

While cuci11 takes all reasonable precautions, no system can be guaranteed 100% secure. You also play an important role in keeping your account safe by using a strong password and not sharing your login credentials.

7 Cookie & Tracking Technology Usage

Cuci11 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies: Helping us understand how members use the platform so we can continuously improve the user experience.
• Functional Cookies: Remembering your preferences and settings such as your preferred language and currency.
• Analytics Cookies: Used to analyse traffic and usage patterns in aggregate without identifying individuals.

You can manage or block cookies through your web browser settings. However, blocking essential cookies may affect the functionality of the cuci11 platform.

8 Data Retention Period

Cuci11 does not retain your personal data longer than necessary. Data retention periods are as follows:

• Active Account Data: Retained for as long as your account is active and for the required period following account closure.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian tax and audit legal requirements.
• KYC Documents: Retained for a minimum of 5 years after account closure or the date of the last transaction, as required under AML regulations.
• Support Communication Logs: Retained for 2 years for reference and service improvement purposes.
• Technical Log Data: Retained for 90 days for security verification and investigation purposes.

When data is no longer required and there is no legal obligation to retain it, cuci11 will securely delete or destroy the data in accordance with established procedures.

9 Your Rights as a Data Subject

As a registered cuci11 member in Malaysia, you have the following rights regarding your personal data under PDPA 2010:

To exercise any of the above rights, please contact the cuci11 privacy team via live chat or our support email. We will respond within 14 working days for each request received.

10 Child Data Protection

Cuci11 services are exclusively for individuals aged 18 years and above. We do not intentionally collect or process personal data of individuals under 18 years of age.

If we discover that personal data of an underage child has been collected without our knowledge, we will take immediate action to delete that data and close the account in question. Parents or guardians with concerns about this matter are encouraged to contact us promptly.

11 Amendments to This Privacy Policy

Cuci11 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, legal requirements, or platform improvements.

• Any significant changes will be communicated to members via a notice on the platform's homepage or by email at least 14 days before the changes take effect.
• The "Last Updated" date at the top of this document will be updated whenever changes are made.
• Continued use of the cuci11 platform after the effective date of any changes constitutes your acceptance of the revised policy.

We encourage you to review this page periodically to stay informed about how we protect your information.

12 How to Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how cuci11 handles your personal data, our privacy team is here to help:

• Live Chat: Available 24 hours a day, 7 days a week directly through the cuci11 platform
• Privacy Email: [email protected]
• Response Time: Within 14 working days for all privacy-related inquiries

You also have the right to lodge a complaint with the Department of Personal Data Protection Malaysia if you believe your privacy rights have been violated and we have failed to address it satisfactorily.